Venmo Lost Connection With Bank: Causes And Solutions

Written by Shalini Kapoor
Last updated:
Reviewed by Daisy Martinez
Our site offers educational and informational content only, not professional financial advice. Consulting a financial advisor about your particular circumstances is best.

Some of you may have experienced that your Venmo lost connection with bank. This is not a serious issue. This might happen due to several reasons. In this guide, you will come to know why Venmo says lost connection with bank and what to do if that happens.

So, without getting freaked out or annoyed, check out these simple solutions and try these out. In this article, you will get to know the following things in detail:

What Is Venmo?

Venmo is a money app that connects to your bank, credit card, or debit card. You can use it to pay people, split bills, buy things, and exchange cryptocurrencies. 

Venmo transfers money from one user’s balance to another user’s balance. You can also spend your money with Venmo’s debit card, QR code, or direct deposit.

Causes Of Venmo Says Lost Connection With Bank

Have you gotten any error messages while doing any transactions on the internet?

It is always frustrating, isn’t it?‘Not knowing could be the extended part of the frustration. Here are some common reasons why you may have got the message.

1. Poor Network Connection:

A weak or unstable network connection can cause Venmo to lose connection with the bank. Switching to a stable network connection, such as Wi-Fi or cellular data, may help resolve this issue.

2. Outdated Version of Venmo:

Using an outdated version of the Venmo app can lead to connectivity problems with the bank. Make sure to update the app to the latest version to avoid any connectivity issues.

3. Incorrect Bank Information:

Entering incorrect bank account details or making recent changes to your bank account can result in Venmo losing connection with the bank. 

So, to avoid that, we suggest you ensure that you have entered accurate and up-to-date information in the Venmo app.

4. Insufficient Funds:

If your bank account does not have sufficient funds, Venmo may lose connection with the bank. 

So, our suggestion to you will be to make sure you have enough money in your account to complete the transaction.

5. Bank Server Issues:

Server problems on the bank’s end can cause Venmo saying lose connection with the bank. If this is the case, you may need to wait for the bank to resolve the server issues.

In this type of situation, don’t worry. As soon as the bank server is fixed, you can restart the transaction. 

6. Venmo Server Issues:

Similar to bank server issues, Venmo may experience server problems that result in a lost connection with the bank. Wait for Venmo to fix the server issues or contact their customer support for assistance.

7. Payment Declined by Bank:

If your payment is declined by the bank for reasons such as suspicious activity, insufficient funds, or incorrect account information, Venmo may lose connection with the bank. 

Contact your bank to determine why the payment was declined.

If this is an urgent transaction that you need to do immediately, our suggestion to you will be to call the helpline of your bank. 

8. Security Issues:

Venmo may lose connection with the bank if there are security concerns, such as suspected fraudulent activity or unauthorized access attempts. Verify your account information or reset your password to address these security issues.

9. Bank Verification:

Failure to verify your bank account on Venmo can result in a lost connection with the bank. Ensure you complete the necessary verification process, which may involve providing your online banking credentials.

10. App Glitches:

Glitches within the Venmo app can cause connectivity issues with the bank. Try restarting the app, reinstalling it, or clearing the app’s cache and data to resolve any glitches.

It’s important to note that contacting Venmo customer support or your bank directly may provide further assistance in resolving the issue of Venmo losing connection with the bank.

Solutions To Venmo Saying Lost Connection With Bank

Now, whatever the reason may be, if Venmo says it lost connection with my bank, it’s a hassle. We feel you. So follow our steps to get out of this trouble soon.

1. Check Your Internet Connection:

Ensure that your internet connection is stable by switching between Wi-Fi and cellular data or using a different network. Also, try accessing Venmo through a desktop website to rule out phone-related issues.

2. Update the Venmo App:

Check if your Venmo app is up to date and install any available updates from your app store. Outdated versions of the app can cause connectivity problems with the bank.

3. Double-Check Your Banking Credentials:

If you recently changed your bank credentials, such as passwords or other important details, Venmo may have disconnected from your bank for security reasons. Remove the bank account from Venmo and add it again with the updated credentials.

4. Contact Customer Support:

If the issue persists, reach out to Venmo’s customer support for further assistance. They can help troubleshoot the problem and provide specific guidance based on your account and situation.

5. Remove Your Bank Account and Add It Again:

As a troubleshooting step, remove your bank account from Venmo and then add it back. This can help resolve any potential glitches or issues with the connection.

6. Check Plaid & Venmo Server Status:

Verify if there are any server issues with either Plaid or Venmo by checking their respective server status pages. If the servers are experiencing problems, you may need to wait until the services are restored.

What is Plaid?

Plaid is a fintech platform. It provides a data transfer network for more than 4,500 companies to connect users to other third-party financial applications. So Providing your credentials in Venmo or Plaid is safe. 

source: Plaid

Venmo uses Plaid to validate the details of your bank account. On a regular basis, Venmo checks the balance of your bank account via Plaid to determine whether you have sufficient funds for certain transactions. 

Plaid is secure to use because of its open privacy policies and robust security features. Plaid makes it simple to manage your financial data and information, and it does its best to notify you of which applications have access to your data. 

Your Plaid Portal shows you which apps are linked to your Plaid account as well as lets you remove connections and Plaid data.

So, restoring your bank connection with Venmo will require Plaid involvement.

7. Verify Bank Account:

Ensure that your bank account is verified on Venmo, using either instant verification or microtransfers. This verification process helps maintain connectivity and prevent errors.

8. Update the Device’s Operating System:

If using an Android or iPhone, make sure your device’s operating system is up to date. Outdated software can sometimes interfere with app functionality and cause connection issues.

Remember, contacting your bank’s customer support may also be necessary if the issue originates from their end.


Why Is Venmo Redirecting Me To Plaid?

Venmo Plaid Safe synchronization helps instant bank account connection and verification. However, you can avoid using Plaid by manually connecting your bank account which won’t be instant and would require a minimum balance in the account. 

What Is The Check Connection Error On Venmo?

A Venmo transaction may fail if the connectivity is not strong enough to send or receive payment information. In this case, connect to a different network. If this does not work, restart the app and/or your device and try again.

Why Can’t I Transfer Money From Venmo To My Bank?

When you try to make an instant transfer and your bank account or debit card is listed as a payment option but greyed out (you cannot select it), this means that your bank does not currently offer an instant transfer service. 

Do You Need A Bank Account For Venmo?

Yes, You must have a bank account, a credit card, or a debit card. You must have a distinct U.S. cell phone number that is not associated with another Venmo account. 

What Prepaid Cards Work With Venmo Instant Transfer?

Instant transfers are only available with US bank accounts or Visa/Mastercard debit cards that support instant transfer services (such as Visa Fast Funds or Mastercard Send).  
By adding your bank account or credit card to your Venmo account, you can find out if it is eligible.

Should I Link My Bank Account Or Debit Card To Venmo?

To send money with Venmo, you must first connect the app to a US bank account, debit card, prepaid debit card, or credit card. You must link a bank account if you receive money and want to transfer it from Venmo. Connect a checking account, not a savings account.

How To Transfer Visa Gift Card To Venmo Balance?

To add a Visa gift card to your Venmo account:
1. Go to “Payment Methods” and select “Bank Accounts and Cards”.
2. Click “Edit” and select “Add Debit or Credit Card”.
3. Enter the card number, expiration date, CVV code, and zip code.
4. Click “Add Card” to link your gift card to your Venmo account.
5. Your Visa gift card is now successfully added and linked to your Venmo account.
Remember to ensure that your Visa gift card has sufficient funds available for any transactions you wish to make using Venmo.


Venmo is a widely used platform. It’s unrealistic to never get into any problems. But Venmo also built up reliable customer support to tackle these problems. 

Even if you are an introvert, there are options for you to reach out to them, like emails or, chat. And even before reaching out, our guides are here for you. We shared our experiences and guided you step by step. Let us know in the comments below if you have any questions! 

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Shalini Kapoor

Shalini Kapoor is a dedicated financial writer and editor at Currently pursuing her Master's in Accounting, she possesses a unique blend of academic rigor and practical insight into personal finance. Shalini is fervent about empowering individuals with actionable financial advice, grounded in her in-depth studies and natural flair for simplifying complex topics. As an editor, she ensures every piece of content meets the highest standards of accuracy and relevance. With a passion for continuous learning, Shalini is not just sharing knowledge but also constantly expanding her own, to benefit the readers of

Disclaimer: The opinions, analyses, and information expressed by this author are for informational purposes only and do not constitute financial, investment, or other professional advice. Always conduct thorough research and consult with a professional before making any investment decisions.

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